The term “Online Sales Contract” means the sales contract concerning the Supplier’s products (as defined below), stipulated between them and the Customer (as defined below) within the scope of a remote sales system. through telematic tools, organized by the Supplier (hereinafter the “Contract”). The expression “Buyer” or “Customer” means the consumer who is a natural person who makes the purchase, referred to in this contract, for purposes not related to his own commercial or professional activity that may be carried out. The term “Supplier” means the person who carries out the sale of the goods covered by this Agreement.
The Parties to the Contract and access to the online purchase service for the Products
Access to the online product purchase service is allowed only to adults by means of a customer identification code and a keyword (hereinafter “Password”). It is expressly forbidden for the Customer to enter false and / or invented data in the registration procedure necessary to activate the execution process of this Agreement and the related further communications; the personal data transmitted by the Customer must correspond to their real personal data and not those of third parties or fictional ones. It is expressly forbidden to make multiple registrations corresponding to the same person or to enter data of third parties. Tenuta Grossi reserves the right to legally pursue any violation and abuse, in the interest and for the protection of consumers. Tenuta Grossi declines to the Customer any responsibility deriving from the issue of incorrect tax documents due to errors relating to the data provided by the Customer, as the Customer himself is solely responsible for the correct insertion.
The Customer is required to take all suitable measures to ensure that the Password is kept in the utmost confidentiality and to assume responsibility for any damage caused to Tenuta Grossi and / or to third parties due to the failure to comply with the aforementioned confidentiality obligations. It is understood that Tenuta Grossi cannot in any case be held liable towards the Customer and / or third parties for the abusive use of the Password and, in general, of the online purchase service through the Website (as defined below) by unauthorized third parties.
Object and conclusion of the Agreement
With this Agreement, Tenuta Grossi sells to the Buyer, who buys remotely, through telematic tools, exclusively the Products indicated and offered for sale on the Tenutagrossi.com site (hereinafter the “Website”). The Contract between Tenuta Grossi and the Customer is concluded exclusively through the internet by accessing the Customer to the address of this Website, where, following the procedures indicated in the appropriate registration section, the Customer will subsequently formalize the proposal for the purchase of the Products offered for sale through the Website. The Purchase Agreement is concluded by placing an order by the Customer with the completion and online submission of the Product purchase order form, which will be displayed on the summary web page of the order, printable, which shows the details of the Customer and the purchase order, the price of the Products purchased and the shipping costs, the methods and terms of payment, the address where the Product will be delivered. When Tenuta Grossi receives the purchase order from the Customer, it will send a confirmation e-mail and / or display a printable purchase order confirmation and summary web page, in which the data entered by the Customer in the order form will be reported. The Contract is considered perfected and effective between the parties only with the execution of the order and the issuance of the relative invoice by Tenuta Grossi, having the possibility, up to that moment, to refuse the order. The sales invoice will be issued by the Supplier in paper form and inserted inside the package containing the ordered Products.
Methods of payment and reimbursement
Tenuta Grossi accepts payment for the Products ordered by major credit cards (Mastercard Visa circuits), Pay Pal. Credit card details are managed directly by credit institutions and / or financial companies, specialized in the management of online payments. The information is encrypted using cryptographic systems that prevent its use by third parties and is sent directly to the bank. In the event that problems and / or irregularities are found in the electronic process of purchasing the Products by credit card, Tenuta Grossi will be able to carry out checks (such as by way of example but not limited to: verification of credit card ownership and / or check for any abusive use of the card, etc.). At the end of this check, in the event that any irregularities are found, Tenuta Grossi will not proceed with the order. In the event that no irregularities are found during the electronic process of purchasing the Products, Tenuta Grossi will proceed with the order and will arrange for the delivery of the Products, provided that there are no further obstacles.
If the conditions are met, any reimbursement to the Customer will be made:
– by reversing the payment by credit card, within 14 days. from the date on which Tenuta Grossi became aware of the cause that generates the right to reimbursement;
– by reimbursement to the current account indicated by the Customer in the refund request in the event that the Customer has paid for the Products by cash on delivery. The re-credit of the price of the Product will take place within 14 days from the date on which the Supplier becomes aware of the cause that generates the right to reimbursement provided that the Customer has correctly indicated his bank details in the reimbursement request.
Delivery times and methods of the Products
Tenuta Grossi will deliver the ordered Products through affiliated couriers. The timing of order fulfillment may vary, from 1 to a maximum of 7 working days starting from the execution of the order and from the receipt of payment for the goods, within which the invoice will be issued by the Supplier and consequently accepted the order. . In the event that the Supplier is unable to ship the Products ordered within this deadline, prompt notice will be given to the Customer by e-mail and / or telephone communication, indicating the deadline within which the order will be followed. It is understood that delivery times may vary depending on the country of destination and other factors which, in any case, do not depend on Tenuta Grossi’s will.
Shipping and delivery costs of the Products
Tenuta Grossi ships with the DDP formula (Delivery Duty Paid) in the countries of the EC, therefore in these destinations the ordered Products will arrive directly at the place of delivery indicated by the Customer in the order request, without the latter having to pay additional sums compared to what has already been paid. paid at the time of formulation of the order. For all other countries the DDU (Delivery Duty Unpaid) formula is used, therefore the courier may present to the Customer at the time of delivery of the Products, a separate invoice with which he requests the payment of duties and taxes required by local authorities. For more information about shipping costs, duties and customs fees, please refer to the section of the Website specifically dedicated to product shipments.
Insurance of goods and liability arising from transport
Tenuta Grossi insures the Products against theft and accidental damage from the moment of delivery to the courier until the moment they reach their destination at the Customer. In any case, it is understood that the Supplier is not liable for any delay in the order or delivery of the products due to the carrier and for any damage caused to the goods during transport. Tenuta Grossi will entrust the carrier with goods perfectly intact and corresponding to the order requested.
Upon delivery of the Products by the courier, the Customer is required to check:
– that the number of Products delivered corresponds to what is indicated in the order confirmation sent by e-mail before shipment and on the carrier’s delivery note;
– that the Product or packaging is intact, not damaged, wet or altered;
In the event of an anomaly found, the Customer will not have to accept the goods and will have to raise the dispute directly to the carrier, specifically indicating which discrepancies he has found. In the absence of this declaration, the Customer will not be able to raise further objections regarding the existence of evident defects in the Products delivered.
All the sales prices of the Products displayed and indicated on the Website are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the Civil Code, are inclusive of VAT and all other taxes for what concerns the delivery within the territory of an EC country. For deliveries to non-EU countries, as specified in point 6), the courier may ask the customer for additional amounts for local taxes and duties. The shipping costs will be indicated and calculated in the purchase procedure of the Products before the order is placed by the Customer and also contained in the summary web page of the order placed. The prices indicated for each of the Products offered to the public are valid until the moment in which the purchase order is forwarded and indicated on the order summary web page. It is understood that the prices of the Products may be changed unilaterally and at any time by the Supplier, it being understood that the price of the Product indicated on the web page summarizing the order placed by the Customer will be binding between the Supplier and the Customer.
Availability of Products
Tenuta Grossi ensures through the electronic system used, the processing and fulfillment of purchase orders for the Products. If a purchase order exceeds the quantity of Products in the warehouse, the Supplier, by e-mail and / or telephone communication, will notify the Customer if the Product is no longer available or what are the waiting times to obtain the Product. chosen, asking, in the latter case, if the Customer intends to confirm the order or not. The Supplier’s computer system confirms as soon as possible the registration of the purchase order by sending the Customer a confirmation by e-mail, which does not produce any legal obligation, since it is a simple summary of the order.
Limitation of Supplier’s Liability
Tenuta Grossi does not assume any responsibility in the event that it fails to execute the order within the times provided for in the Contract due to inefficiencies due to unforeseeable circumstances or force majeure. The Supplier cannot be held responsible towards the Customer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Website, independent of the will of the Supplier, its collaborators and / or its sub-suppliers, which go beyond reasonable predictability and which cannot be remedied without precautions exceeding those of average diligence. In any case, any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order by Tenuta Grossi. The Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties, of the credit cards used to pay for the Products purchased, if it proves that it has adopted all the ordinary precautions possible at the time and on the basis to ordinary diligence.
Liability for defects in the Products, proof of damage and refundable damages
Tenuta Grossi cannot be held responsible for any direct and / or indirect, contractual and / or extra-contractual damage suffered by the Customer deriving from defects and / or defects of the Product if the defect and / or defect is due to the conformity of the Product, to an imperative legal rule or a binding provision, or if the state of scientific and technical knowledge at the time the manufacturer placed the Product on the market, did not yet allow to consider the Product as defective and / or flawed. It is understood that no compensation will be due if the Customer is aware of the defect and / or defect of the Product and of the resulting danger and nevertheless has voluntarily exposed himself to it. In any case, the Customer has the burden of proving the defect and / or defect of the purchased Product, the damage and the causal connection between defect and damage suffered. The Customer is aware of the fact that the Products ordered are described and photo-reproduced on the Website, therefore, he will tolerate the normal differences and color distortions of the Products that will be delivered to him compared to the Products viewed on the Website.
Guarantees and Methods of Assistance in favor of the Customer
Tenuta Grossi is liable for any ascertained defect and / or defect of the Product, always if attributable to the same, provided that such defect and / or defect has been reported by e-mail firstname.lastname@example.org within the deadline. eight days from delivery of the Product. The report is not necessary if the Seller has acknowledged the existence of the defect and / or defect or has concealed it. Tenuta Grossi reserves the right to ask the Customer for photographic reproductions of the Products that are alleged to be defective and / or spoiled before authorizing returns and / or exchanges. In the event that the Products are defective and / or spoiled, the Supplier will bear the transport costs necessary to return the Products to its warehouses. We do not accept exchanges or returns of Products that have been tampered with, worn, washed or otherwise altered by the Customer. It will be the Customer’s responsibility to ensure the transport of the goods returned for exchange at the Supplier. In case of theft or loss of the returned Products, which occurred during transport to the Supplier, the goods will not be refunded. It is understood that the Supplier will not accept returns of Products made to measure or personalized (for example, clothing with engraved names). In the event that a defect is found in the Product purchased, the Customer may use the “Customer Service” service through the use of a telephone number and an e-mail address specifically dedicated to this service, indicated on the Website The Customer Service will also provide the Customer with: (x) all the assistance necessary for the solution of the problems relating to any disputes and / or complaints of the Customer; (y) all assistance during the online purchase of the Products.
Guarantees and Methods of Assistance in favor of the Customer
Tenuta Grossi is liable for any ascertained defect and / or defect of the Product, always if attributable to the same, provided that such defect and / or defect has been reported by e-mail email@example.com within the deadline of eight days from delivery of the Product. The report is not necessary if the Seller has acknowledged the existence of the defect and / or defect or has concealed it. Tenuta Grossi reserves the right to ask the Customer for photographic reproductions of the Products that are alleged to be defective and / or spoiled before authorizing returns and / or exchanges. In the event that the Products are defective and / or spoiled, the Supplier will bear the transport costs necessary to return the Products to its warehouses. We do not accept exchanges or returns of Products that have been tampered with, worn, washed or otherwise altered by the Customer. It will be the Customer’s responsibility to ensure the transport of the goods returned for exchange at the Supplier. In case of theft or loss of the returned Products, which occurred during transport to the Supplier, the goods will not be refunded. It is understood that the Supplier will not accept returns of Products made to measure or personalized (for example, clothing with engraved names).
In the event that a defect is found in the Product purchased, the Customer may use the “Customer Service” service through the use of a telephone number and an e-mail address specifically dedicated to this service, indicated on the Website .
The Customer Service will also provide the Customer with: (x) all the assistance necessary for the solution of the problems relating to any disputes and / or complaints of the Customer; (y) all assistance during the online purchase of the Products.
Once the online purchase procedure has been completed, the Customer undertakes to print and keep these general conditions of sale as well as the specifications of the Product being purchased. The Customer undertakes to pay the price of the Product purchased within the times and methods indicated in the Contract.
Right of withdrawal
The Customer has the right to withdraw from the Contract, pursuant to Legislative Decree 21/02/2014 n. 21 within the term of 14 (fourteen) days, starting from the day the purchase order of the Products is sent. In the event that the Customer makes use of the right of withdrawal, he must notify the Supplier using the form in the area specifically dedicated to the Website. In any case, the Customer, in order to exercise the right to reimburse the price of the Product, must return the Product intact in its packaging with labels and, in any case, not used or worn. The Customer acknowledges that the right of withdrawal cannot be exercised in relation to Products ordered by the Customer that have been tailor-made and / or personalized. The only costs payable by the buyer for exercising the right of withdrawal, pursuant to this article, are the costs of transporting the Product to Tenuta Grossi. Products that will not be returned according to the aforementioned methods will not be accepted by the Supplier and, consequently, not refunded. It is understood that in the event of a right of withdrawal, the Supplier is not liable for the theft or loss of the Products which occurred during the transport of the goods to the Supplier. In case of exercise of the right of withdrawal by the Customer, the Supplier will refund the price of the Product, within 14 days of receipt of the notice of withdrawal provided that within this period the goods have been returned in the conditions and with the methods indicated in this article. The Customer must send the returned goods to the following address:
Tenuta Grossi di Andrea Grossi
Via Borgovecchio 12
67069 Tagliacozzo (AQ)
Exchange of Products
The Customer who wishes to exchange the Products purchased for reasons related to the size and / or model of the Products themselves, must proceed with the Return process and place a new order.
Protection of Customer Confidentiality and Personal Data
Tenuta Grossi protects the privacy of its customers and guarantees that data processing is carried out in compliance with the provisions of the privacy legislation referred to in Legislative Decree 30 June 2003, n. 196 (“Privacy Code”). The Customer is informed of the different types of consent to the use of their personal data, which they can release on a voluntary basis and in a manner that is always revocable, by viewing the section on the Website specifically dedicated to this purpose.
Method of Archiving the Agreement
Pursuant to art. 12 of Legislative Decree 70/03, Tenuta Grossi informs the Customer that every order sent is stored in digital form on the server that hosts the Website according to criteria of confidentiality and security.
Communications and Complaints
Written communications directed to Tenuta Grossi and any complaints will be considered valid only if sent to the e-mail address at firstname.lastname@example.org. The Customer indicates in the registration form on the Website his residence and domicile, the telephone number or the e-mail address to which he wishes the Supplier’s communication to be sent. It is understood that all communications from the Customer (such as by way of example but not limited to: requests, suggestions, ideas, information, materials, etc.) that should be sent to the e-mail address (including electronic mail, to the address email@example.com ) of the Supplier will not be considered confidential or confidential information or data. The aforementioned communications may not contain contents that directly or indirectly contravene the laws in force (also of a regulatory nature) of the Italian state or of any other state and may not in any case: (i) violate the rights of third parties; (ii) contain information harmful to the rights of third parties and / or untruthful, it being understood from now on that no responsibility can be attributed to the Supplier with regard to the content, lawfulness, nature, quality and truthfulness of the information entered in said communications by the Customer.
Jurisdiction and Applicable Law
Pursuant to art. 63 of Legislative Decree 6 September 2005, n. 206, all disputes concerning the validity, interpretation, execution, effectiveness of this Agreement will be devolved to the jurisdiction of the Court of the place of residence or domicile of the Customer.
This contract is regulated by the Italian law.
Effectiveness of the Agreement
The confirmation of the purchase order of the Products implies for the Customer the acceptance of these general conditions of contract. These general terms and conditions may be updated and / or modified unilaterally by the Supplier and will be valid from the date of publication on the Website.